Most software Manufacturers advise to turn off the AntiVirus Program you are running along with any Firewalls before installing their program. This applies as well to the major installation of your CompuServe2000 internet program. This includes a Reinstallation of the program.

Do a fresh restart of your machine and at least look toward your clock area at the taskbar at the bottom right. "Right" click your Norton, McAfee or other AntiVirus program and either Exit>Shutdown or Disable it . Any other programs you see, except for your Sound with picture of a speaker and your clock, do the same. Now download or install the CompuServe2000 program. Once you restart your computer, those programs will return but it's absolutely important that you turn off your AntiVirus Program. Once your CompuServe program is downloaded/installed and you have to restart your machine, your programs will return. If not, double click it from your Desktop Shortcut Icon or from your Start Menu. It's crucial that you turn off your AntiVirus Program when downloading/installing the CompuServe2000 program. It has a problem wading thru the AV program and you will develop problems.

As an example, I've been with CompuServe2000 since it's creation and by far, CompuServe Version 6.0. and 6.0.2 for Windows XP have been the most reliable of programs. Load it properly and you shouldn't have problems(hopefully).

Kert

Hi Kert,

Regarding your post.... I didnt turn off the antivirus bc i was told that it didnt matter and you said version 6.0 and 6.02 was the best /reliable

well like i was saying I didnt turn it off bc no one told me I had to turn my AV off and now mine keeps doing this... And keeps crashing

HELP ! lol

Ps whats wrong with 7?

==========================

Kind Regards,

Christopher M

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Let me review what should have happened.  You upgraded from your classic, you installed the CompuServe2000 Version 5.0 program.  Then used the Keyword:   NEWCOMPUSERVE on the 5.0 program and transferred your addressbook and files.

Then, you upgrade to a good program for your machine.  Normally, Version 6.0 for Windows 95,98,98se,me or win2k or Version 6.0.2 for Windows XP.  Your files should have transferred. 

What in this sequence did I miss here?  Trying to upgrade from Classic to CS2000 is a nightmare/mess. 

Kert

Kert,

The sequence you mentioned isn't completely accurate.

The conversion to CS 5.x on the old machine was independent of the installation of CS6.0.2 on the new machine.  I have two different versions running on two separate machine.  I only wanted 5.x long enough to make the conversion but the Help Desk(?) couldn't provide help fast enough.  I bought the new machine because I needed it.  I want to trash the old machine as soon as I can convert/copy/merge/migrate the old address book and filing cabinets.

I hope this helps.

Bob

Kert,

Yes, I think we're getting close.  I just can't believe CS would either be so dumb or incompetent in engineering software upgrades.

I DID get a lot of help from "NuttyOne" in the livehelp chat room yesterday.  She actually understood the situation.  There maybe a partial solution to this upgrade problem.  I won't have the time to actually try it until the weekend.  I'll post the update if I can find it.

Thanks for your help.

Bob

Kert,

I found the email "NuttyOne" sent me yesterday.  You'll probably understand it immediately.  I won't have the time to run thru it until the weekend. 

Thanks for continuing the thread.

Bob

These tips should help you carry over any files from version 5 to version 6
which you may wish to keep.
Run your 5.0 version, then open the Favs window (Favorites menu -
Favorites) then Save/Replace - Save the Favs. Note the folder you save in!
Repeat if needed for any extra member names you wish to transfer.
Next close all copies of CS2000. In the 5.0's organize folder COPY the
membername file(s) (NO extension) to the 6.0 build's download folder. Then
rename the _copied_ files in download to screenname.pfc (make certain
Explorer's view - options or folder view is set to SHOW ALL extensions
before you start).
Start 6.0. Note the current screen name. Open its Favorites menu -
Favorites. Save/Replace - Replace using the "save" file from above. Close
Favs.
Select File menu - open. Navigate to its download folder if it isn't the
default. Open the .pfc file corresponding to the screen name in use. Then
open your Personal File Cabinet. You may drag e-mail, etc from the opened
file to your PFC. Don't drag your address book or Favs since the AB is on
the server and you did the Favs already!
When done close all the windows. Change screen names on the connect window
if needed and repeat.
NOTE: no good means exists to copy the Address Book into 6.0 except
upgrading an existing build. Copying Favs and saved messages works as
described.
Reinstalling as an upgrade of a "good" copy is another option assuming
sufficient disk space. In this case you should be certain of which folders
contain which builds so you "upgrades" the correct one!
After you are satisfied that the reinstalled copy is OK you may use the
uninstaller (Control Panel - Add/Remove - CompuServe) to remove extra
copies only. Again you need to be certain which copy is in which folder so
you chooses those to remove correctly.

You're venting on paying members like yourself.  No one in here works for CompuServe--the helpers volunteer their time and personal machines to help other members.

Contact CompuServe direct on this.  I don't know either why they haven't done anything  in the last several years.  The only major thing they have done that I can see is fix the broken calendar feature(which still isn't right) and outsource tech support to India. 

Kert